Platform Terms of Use
1. Acceptance of Terms
Welcome to Polite in Public ("Polite," "we," or "us"). By accessing our website or platform, using a Polite account, or interacting with an event experience powered by our software (collectively, the "Platform"), you agree to these Terms of Use ("Terms"). If you accept these Terms on behalf of a company or other organization, you represent that you have authority to bind that organization.
2. Account Registration
Certain Platform features may require an account.
- Security: You are responsible for maintaining the confidentiality of your login credentials and for notifying Polite promptly of suspected unauthorized access.
- Account activity: You are responsible for activity performed through your account, including project configuration, guest-data fields, notices, releases, delivery settings, and access granted to other users.
3. Event Guests and Event Media
If you participate in an event experience powered by the Platform:
- Service processing: You authorize Polite and the Event Organizer to host, process, display, print, and deliver your submitted or captured media as reasonably necessary to provide the event experience.
- Commercial use: Requesting or receiving event media does not by itself grant commercial marketing rights. Any broader use of your image or likeness must be described in an event-specific release or notice and accepted in the manner stated there.
- Content guidelines: You may not submit or create content that is illegal, abusive, hateful, obscene, infringing, or otherwise harmful. Polite or the Event Organizer may restrict access to or remove such content.
Information handling for guests is described in our Privacy Policy and in any event-specific notice provided by the Event Organizer.
4. Data Retention and Storage
Polite is not a permanent cloud storage provider unless a Statement of Work or other written agreement expressly includes archival storage. Media availability and retention vary by service, project, data type, and agreement.
An Event Organizer is responsible for downloading media, reports, and other deliverables it is required to retain. A quoted availability period describes the intended access window and does not mean that every related local copy, archive, backup, log, guest record, or service-provider copy is deleted at the same instant. Removal may require processing across multiple systems and may be subject to legal, security, dispute, consent-evidence, and backup exceptions.
Current retention and deletion practices are described in the Privacy Policy and any event-specific notice or written agreement.
5. Intellectual Property
- Polite intellectual property: The Platform, software code, visual interfaces, documentation, and Polite trademarks are owned by Polite in Public, Inc. or its licensors.
- Customer assets: Customers retain their rights in logos, overlays, creative assets, and other content they provide, subject to the permissions needed for Polite to operate the Platform and fulfill the applicable project.
- Feedback: If you voluntarily provide suggestions or feedback about the Platform, Polite may use that feedback without restriction or compensation.
6. Fees and Payment
- Subscriptions: Subscription fees, when applicable, are billed according to the selected plan or written agreement.
- Project fees: Event, rental, programming, white-label, and related service fees are governed by the applicable proposal, invoice, Statement of Work, or other agreement.
- Refunds: Fees are non-refundable except as stated in the applicable agreement or required by law.
7. Disclaimers and Limitation of Liability
- As-is basis: To the maximum extent permitted by law, the Platform is provided "as is" and "as available." We do not guarantee uninterrupted or error-free operation.
- Limitation: To the maximum extent permitted by law, Polite will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or profits. Polite's total liability for a claim will not exceed the amount paid to Polite for the applicable service during the 12 months preceding the claim.
8. Indemnification
To the extent permitted by law, you agree to indemnify and hold Polite harmless from claims, damages, or expenses, including reasonable attorneys' fees, arising from:
- your violation of these Terms;
- your violation of a third party's privacy, intellectual-property, or other rights; or
- content, project configuration, notices, releases, or instructions you provide through the Platform.
9. Changes to the Platform or Terms
We may update the Platform and these Terms as our services change. The effective date above identifies the current published version. Material changes may also be communicated through the Platform or applicable customer agreement.
10. Governing Law
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles. Any dispute must be brought in the state or federal courts located in Los Angeles County, California, unless applicable law or a written agreement requires otherwise.